Casinos staff received training in ApiaDocumentum through innovative methodology
The agency chose to hold video conferences to cover 150 officials throughout the country.
The National Casinos Department successfully implemented ApiaDocumentum, a product developed by STATUM, in December 2018, after a training and production process at a time that was described by the parties as "record".
The rapid training was due to a previously unprecedented methodology for organizations that have already joined the Electronic Government initiative promoted by the Agency for Electronic Government and the Information and Knowledge Society (Agesic). On this occasion, the National Casino Management chose to offer courses through videoconferences and the use of the Skype for Business service.
"Videoconferencing was better than the online program. The e-learning is useful for more theoretical things and you can not level the great multiplicity of levels in computing (of the civil servants). With the videoconference we meet the objectives", aid Rosina Amaro, in charge of the Training Department of the National Casino Directorate.
Each course lasted six hours divided into two days and with a strong practical component. The agency trained 10 officials at a time to cover a staff of 150 among all the gambling halls in the country. The extensive geographic area that should be covered was also fundamental when choosing this distance learning methodology.
"We had support staff (in person) who had been trained in Montevideo; without those references, I do not think we would have had the same successful results", added Amaro.
Each staff member received an introduction to ApiaDocumentum and had to perform 10 exercises; Then, he completed an evaluation.
ApiaDocumentum is a solution designed to manage files, documents and workflows, electronically supported. Its objective is to eliminate paper support, improve the quality of service and achieve transparency and democratization of information.
In this sense, the head of the Training Department of the National Casinos Directorate stressed that the electronic file means a significant savings in the budget of the agency, in particular for the saving of paper or toner. In addition, he noted that "communications are more dynamic".