Apia in Financial Sector
Summary:
Currently, customers of financial institutions can access their money via offices, Internet and, more recently, mobile applications. Apia is a process design and creation tool that adapts to the needs of banks and, therefore, those of their customers.
It applies to:
Apia.
Information:
ApiaCeleris has been specially developed to track unpaid obligations. It allows institutions that offer loans to reduce the delinquency rate to the minimum and collect obligations in the shortest time possible. It is made up of five sections: Calendar, Log, Maintenance, Clearing and Queries.
One of its first success stories took place in Bandes – the most important bank in Venezuela – which implemented Apia to solve problems related to customer delinquency. They chose this solution to solve a problem that generated losses in some of its offices. Apia allowed this financial institution to recover defaulting portfolios and to obtain significant improvements in collection and risk management procedures.
In 2014, STATUM took part in the first electronic interconnection between three state agencies: Central Bank of Uruguay, Court of Audit and AGESIC. STATUM provided improvements to the e-government platform such as the Electronic File Traceability Application (ARTEE for its Spanish acronym) to make it easier to exchange files.
In that same year, STATUM was also able to implement Apia 3.0 in the Social Welfare Fund -in less than 60 days- to automate processes and interoperability with other agencies, in order for the age group covered by Law No. 19,162 to be able to disenroll from Retirement Savings Fund Management Companies.
At the end of 2015, ApiaDocumentum storage was incorporated in the Social Welfare Fund considering the proposal prepared by such agency. After some tests, it was possible to find a technically viable solution for the inconveniences regarding storage of covers, proceedings, remittances and attachments of the social welfare institution in the database.
In 2016, an electronic file system was implemented in the Uruguayan Mortgage Bank using ApiaDocumentum. In that same year, the inquiry and claim systems were updated in Apia 3.0 through Apia forms and a new advisory opinion process was created in the Central Bank of Uruguay. The project was designed to improve the management of the legal area. Furthermore, Business Intelligence module was implemented in such institution.
In the last quarter of 2016, we informed that Banco Fie bank from Bolivia began using Apia BPMS services through Albatian Consulting. This institution is currently the second most important bank in Bolivia and has more than 140 offices throughout the country.
In 2017, we shared two highly relevant pieces of news: Inbusa bank began using Apia BPMS to manage credit card claims via our partner Wellcom, and American Express Companu selected Apia BPMS to implement Contact Center processes.
It is to be expected that customers of financial institutions will prefer to use online services instead of onsite ones. This will allow offering users more specialized services in offices and decentralized solutions that can be used in mobile devises which are capable of satisfying demands without being conditioned by the availability of bank officials.
This changes follow the transformations of the global market, which is constantly seeking ways to increase profits, improve positions in the market and, above all, reduce costs. In this sense, online banking has low management costs, which is why online options are more accessible.
The consistency of the service, as well as the information available to the user, will be key to provide a clear and accessible answer. Thanks to STATUM, financial entities have managed to have technological tools capable of making management operations more flexible, and therefore and in a better strategic level.
Currently, customers of financial institutions can access their money via offices, Internet and, more recently, mobile applications. Apia is a process design and creation tool that adapts to the needs of banks and, therefore, those of their customers.
It applies to:
Apia.
Information:
ApiaCeleris has been specially developed to track unpaid obligations. It allows institutions that offer loans to reduce the delinquency rate to the minimum and collect obligations in the shortest time possible. It is made up of five sections: Calendar, Log, Maintenance, Clearing and Queries.
One of its first success stories took place in Bandes – the most important bank in Venezuela – which implemented Apia to solve problems related to customer delinquency. They chose this solution to solve a problem that generated losses in some of its offices. Apia allowed this financial institution to recover defaulting portfolios and to obtain significant improvements in collection and risk management procedures.
In 2014, STATUM took part in the first electronic interconnection between three state agencies: Central Bank of Uruguay, Court of Audit and AGESIC. STATUM provided improvements to the e-government platform such as the Electronic File Traceability Application (ARTEE for its Spanish acronym) to make it easier to exchange files.
In that same year, STATUM was also able to implement Apia 3.0 in the Social Welfare Fund -in less than 60 days- to automate processes and interoperability with other agencies, in order for the age group covered by Law No. 19,162 to be able to disenroll from Retirement Savings Fund Management Companies.
At the end of 2015, ApiaDocumentum storage was incorporated in the Social Welfare Fund considering the proposal prepared by such agency. After some tests, it was possible to find a technically viable solution for the inconveniences regarding storage of covers, proceedings, remittances and attachments of the social welfare institution in the database.
In 2016, an electronic file system was implemented in the Uruguayan Mortgage Bank using ApiaDocumentum. In that same year, the inquiry and claim systems were updated in Apia 3.0 through Apia forms and a new advisory opinion process was created in the Central Bank of Uruguay. The project was designed to improve the management of the legal area. Furthermore, Business Intelligence module was implemented in such institution.
In the last quarter of 2016, we informed that Banco Fie bank from Bolivia began using Apia BPMS services through Albatian Consulting. This institution is currently the second most important bank in Bolivia and has more than 140 offices throughout the country.
In 2017, we shared two highly relevant pieces of news: Inbusa bank began using Apia BPMS to manage credit card claims via our partner Wellcom, and American Express Companu selected Apia BPMS to implement Contact Center processes.
It is to be expected that customers of financial institutions will prefer to use online services instead of onsite ones. This will allow offering users more specialized services in offices and decentralized solutions that can be used in mobile devises which are capable of satisfying demands without being conditioned by the availability of bank officials.
This changes follow the transformations of the global market, which is constantly seeking ways to increase profits, improve positions in the market and, above all, reduce costs. In this sense, online banking has low management costs, which is why online options are more accessible.
The consistency of the service, as well as the information available to the user, will be key to provide a clear and accessible answer. Thanks to STATUM, financial entities have managed to have technological tools capable of making management operations more flexible, and therefore and in a better strategic level.
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