As software producers we understand the problems which trouble this field of the industry, among which stands out a low valuation of IT on the part of the client who isn't clear about which contribution it can make to his business.
Besides, in the software development process it is noticeable that most of the companies lack a focus directed to the client's necessities which, he often states, to a badly managed support system which ins't prepared to meet the demands and requests of the users, such as:
- problems which, as they haven't been eliminated, appear again.
- unsatisfactory quality and answer times.
- changes in versions which are neither coordinated nor registrated.
Furthermore, the work done by the support department in general doesn't receive the due documentation, which in a medium and long term generates lack of the information necessary for a correct decision-taking.
What does a correct management of IT services contribute?
- Better client's service through the use of processes focused to satisfy his necessities.
- Better relation cost/quality of the provided services.
- Greater motivation and productivity of the IT's staff.
- Better use of knowledge and experience.
For these reasons STATUM has developed a set of systems which allow, in a short term and with a reasonable investment, to solve the common and particular problems of each company, so as to be prepared to give quick and reliable answers to clients.
The interruption of the activity represents one of the biggest problems which most of the companies face nowadays. The quick reaction and solution of the various inconvenients that arise in the organizations derives in better controlled businesses and with a more constant growth.
ApiaItil is the tool chosen by many companies to make use of the IT and reduce the risk of activity detention. The solution provides more efficient processes which answer and solve problems in a consistent way and before the users make the claim. ApiaItil favours the successful development of the organizations improving the service and increasing the businesses' profitability.