Success is not possible to be achieved in a company if the management of services is limited to react and solve problems as they are reported by the users: far from being reactive, the management of services must be proactive and detect those problems before they arise.
This pro activity in the management of the infrastructure and IT’s applications will improve the operative efficiency, reduce exploitation costs and improve the quality of the service that is offered.
Apia Itil is aimed to increase the control in the business and to guarantee a greater contribution of the IT for the business’ success.
Which benefits does a solution as Apia Itil contribute?
Increase of productivity:
The automation and implementation of ITIL processes allow carrying out the tasks in the shortest possible time, reducing significantly the time of launch of releases or changes, which in short reduce the time to market. In other words, the availability of the service and its performance improve, achieving an increase in the business’ profitability.
Increase of security and quality:
With Apia Itil, security and quality are achieved together. On the one hand, the implementation of formal and approved processes generates a totally protected environment of production and services. On the other hand, these processes allow a better management of the support area, being able to carry out a more efficient and precise task, with the level that clients expect to receive.
Flexible and adaptable tool:
Apia Itil is a robust and friendly tool, ideal because of its easy integration to the existing systems. This characteristic will allow the company to improve all the business processes without interruptions, what will increase its performance, reusing its applications, taking them to a new level of productivity.