SUMMARY:

Between February and July 2025, the total number of procedures available in Uruguay rose from 2,854 to 3,175. This figure includes both in-person and digital services provided by various government agencies.
 

INFORMATION:

Within this total, the number of procedures that can be completed online increased from 1,863 to 2,102 over the same period. This represents an increase of 239 digital options for citizens.

The government’s centralized procedures website received an average of 490,000 monthly visits during the analyzed period.

Types of procedures

Procedures include services related to ID cards, certificates, registries, subsidy applications, and permit-related processes. They also cover renewals, background checks, and public information requests.

Some hybrid procedures require an online start and an in-person completion. However, recent growth is concentrated in fully digital procedures.

The 490,000 monthly visits reflect sustained usage by different user profiles, including both citizens initiating procedures and those checking the status of ongoing processes.

Continuous access shows active adoption of digital tools by individuals, companies, and legal representatives.

The availability of online procedures aims to reduce waiting times at offices and improve the flow of information between government agencies and citizens.

ApiaTrámites: description and operation

A significant portion of digitalized procedures is managed through ApiaTrámites, a tool that allows government agencies to design and publish digital services.

ApiaTrámites enables the definition of each procedure’s workflow, the configuration of forms, and the establishment of the steps citizens must follow. The platform also allows setting requirements and attaching digital documentation.

It also integrates with the Interoperability Platform (PDI), facilitating data exchange between government systems without requiring users to provide redundant information.

ApiaTrámites features

ApiaTrámites includes a payment gateway for online fees and charges, as well as a scheduling system for booking and managing appointments.

It also offers tracking functionalities that allow users to monitor the progress of a procedure and check its status in real time. Advanced digital signatures ensure the legal and technical validity of documentation.

Single sign-on centralizes authentication, avoiding the need for multiple credentials. It also enables multi-signature management, allowing different stakeholders to participate in the same procedure.

Internal management tools

ApiaTrámites includes a case management backoffice that supports internal workflows within government agencies. From this environment, procedures can be monitored, updated, and closed.

Document management features allow file storage and automatic document generation. The system also sends digital notifications informing users about updates, observations, or additional requirements.

The platform enables dynamic interaction, including responding to inquiries or attaching documents, improving the relationship between public administration and users.

ApiaTrámites also includes analytics modules to review performance indicators, average processing times, and bottlenecks. These statistics support procedure evaluation and help identify areas with higher demand.