Apia BPMS with the citizen as center in a 100% online interaction
Summary:
In previous releases, the global trends regarding BPM (Business Process Management) that place the user as center of any business process have been discussed.
Information:
Apia BPMS follows these trends, which results in a dynamic processing of cases and intelligent processes in service applications, that place the citizen in the center of the process. Online procedures can be used as an example, where users and officials of agencies and institutions interact in different stages of a procedure, by exchanging information and documents.
For this reason, STATUM has been focused on ApiaDocumentum, Apia BPMS and Apia Procedures products so as to, apart from covering the integration with several State agencies, be prepared to approach the next stage, in which it is expected that procedures will be performed 100% online.
The aim of the electronic file management to manage files, documents and work flows and thus to gradually eliminate the use of paper. The scope covers all service centers with a view to improving the quality of the service and providing information to citizens.
For implementing ApiaDocumentum in Central Government agencies, free licenses, support in the planning of the project, training to trainers, support in implementation, first mail certificates, interoperability (FIEE) and sustainability are provided.
For implementing ApiaDocumentum in other agencies, free licenses in quality and time, support in the planning of the project, training to trainers, interoperability (FIEE) – if it has access to REDuy – and sustainability are provided.
This application is available 24/7. The agency should be connected to REDuy and be able to use it. If external access is required, connection to vpn network or other alternatives must also be installed and managed by the agency. Production environments have two application servers and two databases – one of them being stand-by – which are constantly synchronized.
STATUM thus helps in fulfilling three main objectives:
Reducing the digital divide: By implementing ApiaDocumentum in the Public Administration, web accessibility policies are promoted in order for all people, regardless of their physical limitations or other limitations derived from their environment, to be able to use Internet in a satisfactory way.
More access channels: online processing allows citizens to have more time to access service centers and to receive information from the State, thus getting data and participating in its transparency. Moreover, they will be able to check the status of the proceeding and the “conversations” with the Public Administration at all times and also to access its traceability.
Streaming administrative procedures: online procedures offer full security guarantees, by establishing a single electronic address for all notifications between the public sector and citizens. Documents are backed up, they cannot reach external divisions, they reduce costs by not using paper, and are an invaluable source of data for creating indexes and indicators that will allow analyzing the agency and its response to social demands.
In previous releases, the global trends regarding BPM (Business Process Management) that place the user as center of any business process have been discussed.
Information:
Apia BPMS follows these trends, which results in a dynamic processing of cases and intelligent processes in service applications, that place the citizen in the center of the process. Online procedures can be used as an example, where users and officials of agencies and institutions interact in different stages of a procedure, by exchanging information and documents.
For this reason, STATUM has been focused on ApiaDocumentum, Apia BPMS and Apia Procedures products so as to, apart from covering the integration with several State agencies, be prepared to approach the next stage, in which it is expected that procedures will be performed 100% online.
The aim of the electronic file management to manage files, documents and work flows and thus to gradually eliminate the use of paper. The scope covers all service centers with a view to improving the quality of the service and providing information to citizens.
For implementing ApiaDocumentum in Central Government agencies, free licenses, support in the planning of the project, training to trainers, support in implementation, first mail certificates, interoperability (FIEE) and sustainability are provided.
For implementing ApiaDocumentum in other agencies, free licenses in quality and time, support in the planning of the project, training to trainers, interoperability (FIEE) – if it has access to REDuy – and sustainability are provided.
This application is available 24/7. The agency should be connected to REDuy and be able to use it. If external access is required, connection to vpn network or other alternatives must also be installed and managed by the agency. Production environments have two application servers and two databases – one of them being stand-by – which are constantly synchronized.
STATUM thus helps in fulfilling three main objectives:
Reducing the digital divide: By implementing ApiaDocumentum in the Public Administration, web accessibility policies are promoted in order for all people, regardless of their physical limitations or other limitations derived from their environment, to be able to use Internet in a satisfactory way.
More access channels: online processing allows citizens to have more time to access service centers and to receive information from the State, thus getting data and participating in its transparency. Moreover, they will be able to check the status of the proceeding and the “conversations” with the Public Administration at all times and also to access its traceability.
Streaming administrative procedures: online procedures offer full security guarantees, by establishing a single electronic address for all notifications between the public sector and citizens. Documents are backed up, they cannot reach external divisions, they reduce costs by not using paper, and are an invaluable source of data for creating indexes and indicators that will allow analyzing the agency and its response to social demands.
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