This way the health of the servers running Apia is monitored
Summary:
The STATUM Network Operations Center (NOC) manages and operates hundreds of servers.
It applies to:
The Network Operations Center (NOC) of STATUM is made up of five technicians who cover 12 hours of service (from 8 a.m. to 8 p.m.) from Monday to Friday, as well as guards to attend to emergencies in a 7 * 24 regimen, 365 days a week. year. From there, they administer, operate and monitor the servers that run software based on Apia; the majority is Linux. "We monitor the health of the system, the networks and the links", illustrated Pablo Suárez, coordinator of the Operations Center. The connection to the remote servers is done through VPNs or dedicated MPLS links.
The largest client is AGESIC, since the STATUM NOC must manage hundreds of servers that provide services to dozens of public agencies. "They are the ones that give life to the electronic file of the Uruguayan State through the ApiaDocumentum solution and the online procedures through the Apia Paperwork Online solution", Suárez added.
The team works proactively to do what is necessary in the shortest time possible: from updating a service to applying a patch or restarting a server's memory. "We monitor thousands of indicators on hundreds of servers," he said. Then it works at the request of the client and in coordination with the Development Department of STATUM. Any change in the system goes through the NOC since its five members are "the only ones" that have access to the servers.
Regarding the work methodology, the NOC is based on the Information Technology Infrastructure Library (ITIL), a comprehensive and consistent set of best practices for service management processes that promote a quality approach to achieve effectiveness and efficiency in the use of IT
All the requirements that arrive at the NOC are channeled through the so-called "tickets", which are the ones that give the kick for the tasks. These represent unique numbers with which the requirements are identified and traced throughout their life (from opening to closing).
To achieve the stability of the systems and the control of changes, the NOC team receives the "ticket" and elaborates a plan according to it. The impact of the solution is evaluated and a detailed plan is formed that must be validated by the client. Then it is tested in a non-productive environment. If the proposed solution is correct, it goes into production. This minimizes the error rate.
In particular, these are the tasks of the STATUM NOC:
- Routine administration of servers and associated services
- Health monitoring of servers and associated services
- Installation and update of base software of the servers
- Installation and update of application software based on Apia
- Modifications to the configuration of the free and proprietary software
- Download on demand logs, configuration files and others
- Execution on demand of scripts in databases
- Realization on demand of surveys and reports
- Collaboration with other areas and other suppliers during maneuvers
- Elaboration of technical recommendations and participation in projects
- Performing periodic backups of critical information
- Analysis and diagnosis of problems in production
- Maintenance of contingency sites
- Realization of guards to order.
The STATUM Network Operations Center (NOC) manages and operates hundreds of servers.
It applies to:
- Apia
The Network Operations Center (NOC) of STATUM is made up of five technicians who cover 12 hours of service (from 8 a.m. to 8 p.m.) from Monday to Friday, as well as guards to attend to emergencies in a 7 * 24 regimen, 365 days a week. year. From there, they administer, operate and monitor the servers that run software based on Apia; the majority is Linux. "We monitor the health of the system, the networks and the links", illustrated Pablo Suárez, coordinator of the Operations Center. The connection to the remote servers is done through VPNs or dedicated MPLS links.
The largest client is AGESIC, since the STATUM NOC must manage hundreds of servers that provide services to dozens of public agencies. "They are the ones that give life to the electronic file of the Uruguayan State through the ApiaDocumentum solution and the online procedures through the Apia Paperwork Online solution", Suárez added.
The team works proactively to do what is necessary in the shortest time possible: from updating a service to applying a patch or restarting a server's memory. "We monitor thousands of indicators on hundreds of servers," he said. Then it works at the request of the client and in coordination with the Development Department of STATUM. Any change in the system goes through the NOC since its five members are "the only ones" that have access to the servers.
Regarding the work methodology, the NOC is based on the Information Technology Infrastructure Library (ITIL), a comprehensive and consistent set of best practices for service management processes that promote a quality approach to achieve effectiveness and efficiency in the use of IT
All the requirements that arrive at the NOC are channeled through the so-called "tickets", which are the ones that give the kick for the tasks. These represent unique numbers with which the requirements are identified and traced throughout their life (from opening to closing).
To achieve the stability of the systems and the control of changes, the NOC team receives the "ticket" and elaborates a plan according to it. The impact of the solution is evaluated and a detailed plan is formed that must be validated by the client. Then it is tested in a non-productive environment. If the proposed solution is correct, it goes into production. This minimizes the error rate.
In particular, these are the tasks of the STATUM NOC:
- Routine administration of servers and associated services
- Health monitoring of servers and associated services
- Installation and update of base software of the servers
- Installation and update of application software based on Apia
- Modifications to the configuration of the free and proprietary software
- Download on demand logs, configuration files and others
- Execution on demand of scripts in databases
- Realization on demand of surveys and reports
- Collaboration with other areas and other suppliers during maneuvers
- Elaboration of technical recommendations and participation in projects
- Performing periodic backups of critical information
- Analysis and diagnosis of problems in production
- Maintenance of contingency sites
- Realization of guards to order.
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