SUMMARY:

STATUM launched MDS, a software developed for internal use that will now be offered as a product for other companies to install on their servers and benefit from its advanced ticket management capabilities.
 

INFORMATION:

MDS is a tool designed to centralize and automate the receipt and management of tickets. 

When a user sends an email to a support inbox, the MDS system automatically generates a ticket and notifies the sender with a tracking number. This process eliminates the need for manual intervention by ensuring that all requests are efficiently logged and managed in one place.

The system allows administrators to define customized workflows for each ticket, which improves standardization and efficiency in problem resolution.

In addition, by centralizing all communications and activity logs, it facilitates collaboration between different teams and ensures that information is always available.

Benefits for companies

The implementation of the MDS system offers multiple benefits to companies. Mainly, it helps to structure and standardize the processes of attention and resolution of incidences, which is essential to maintain a high level of customer service.

Having a complete record of all interactions and activities improves transparency and facilitates internal auditing.

In addition, automating ticket management reduces dependency on individuals, minimizing the risk of requests being lost or not dealt with in a timely manner due to the absence of key employees.

Centralization also allows for better workload distribution and responsiveness to incidences.

STATUM presents MDS as a strategic product that provides greater flexibility and control over the configuration and customization of the system. 

The system is very simple, only one or several mailboxes need to be configured for MDS to start operating.