The contract's generation is a fundamental step in the sale of a product or service by a telecommunications' company. Through them, the company states and certifies the service that the client will receive.

This basic process can have some inconvenients.  Tasks, such as a sale's performance, the contract's creation, the translation to the provisioning system and service's collection, in general they are carried out through written orders which travel from one office to the other.

This derived in the logic risks of loss or deterioration of documents ans in a disorganized accumulation of paper. Besides, a system of this type didn't guarantee a good service for the client due to the fact that the whole process involved many people and demanded long time.

In the face of this problem was that STATUM developed a solution based in Apia which allowed carrying out an efficient management of the contracts' generation, which ensured the correct and agile compliance of the involved tasks.

The result, a process of contracts' unique generation.  This process is precisely in charge of the elaboration of the contract’s form, the creation of the contract itself, the acquisition of the approval by appeal and the accompaniment of the contract’s life cycle. Once the contract has been generated the legal doccument to be printed and signed by the client is attached to it. It is a module which supports commercial and technical information and, besides, attributes tasks and actions to the different users to manage the contracts or applications. 

Which benefits can a solution like ApiaContracts provide?

• Clearness in the processes: ApiaContracts offers a clear vision of all the productive process by distributing the activities and identifying responsabilities.
• Work optimization: The process organizes the generation, following the company's necessities and goals, in order to favour the work optimization and reduce communication problems existing between the different actors.
• Client service: The tasks' automation evidences a favourable evolution of the service offered to the client, reducing products' adjudication times or services' activation.