From the performance of a telephonic service sale up to the product's activation for the client, contracts are generated and the associated documents are issued, they travel from one sector of the company to the other, going through several offices and people, and being exposed to logic risks, such as loss or deterioration.

Most companies do not have a management and monitoring system which tracks the constracts' situation and solves the possible problems which may arise in any of the productive process' phases.

Where is the problem seen with more clarity?

For the client, in the delay of the service activation on the part of the company, in the delay of the collection of client services, which cannot be done until the service is activated.

In order to solve this problem so frequent in the telephonic operators, STATUM developed a solution based on Apia which allows executing and tracking service orders and carrying out the provisioning activities corresponding to each contract entered into by and between a client and the company.

Which benefits can a solution like ApiaProvisioning provide?

• Task's multiplicity: Apia allows the simultaneous execution of more than one task within the same process.
• Anticipation to the competition: The products and services' demand is dealt with in a shorter time, achieving in that way, the anticipation to the competition and the clients' satisfaction.
• Internal communication: The correct organization of the information enables the creation of a data base which lays the foundations for the company's corporative communication.