Control Project ANTEL major failure
Summary:
ANTEL is the communications company of the Uruguayan state responsible for the provision of telecommunications services throughout the country. The draft Control of major failure in the institution by using Apia began in August 2014 and went into production later that year.
Information:
Failure to service fixed, mobile, internet or optical fiber for example detected, then a diagnosis is made, refer the problem to a specific group to fix it.
Apia platform engages in the defined area since the major fault is found, until repair work is performed. This concept refers to the number of affected individuals and the dimensions of the flaw in the infrastructure performs services.
Errors are detected by monitoring any problems locating lines, irregular nodes, cards and ports that are within the building and in turn communicate through a primary or secondary cable. All parts of this complex infrastructure are likely to fail at some point.
To arise an error, a group in charge of diagnosis and monitoring verifies that this is a major fault and then communicates with another group that assesses who should run the job: by Apia platform, better control of the processes of detection was achieved and act on the problem. Upon completion of this process, another group validates that the applied solution has been effective.
Moreover, the systematization of stimuli that define the tasks are achieved: the group should be responsible for a particular job is notified automatically with the alert about the task to fulfill. Also, Apia generated benefits in the segmentation of responsibilities: now there only to control supervisors defined tasks involving the detection of a major fault but also verified that the checks are carried out by employees of ANTEL. It is also detected the possible need to request services or outside companies to correct the problem.
Apia platform generated at par, greater access to information: individuals or sectors to be involved are internalized about what happened because they now have servers that store all the information about the fault.
In addition to the entry into production of Apia in ANTEL for the location of these mistakes, currently it is working on a new project related to the "impossibility of Procedures" for example, when a line is requested and it can not be connected due to the discovery of failure of such dimensions.
ANTEL is the communications company of the Uruguayan state responsible for the provision of telecommunications services throughout the country. The draft Control of major failure in the institution by using Apia began in August 2014 and went into production later that year.
Information:
Failure to service fixed, mobile, internet or optical fiber for example detected, then a diagnosis is made, refer the problem to a specific group to fix it.
Apia platform engages in the defined area since the major fault is found, until repair work is performed. This concept refers to the number of affected individuals and the dimensions of the flaw in the infrastructure performs services.
Errors are detected by monitoring any problems locating lines, irregular nodes, cards and ports that are within the building and in turn communicate through a primary or secondary cable. All parts of this complex infrastructure are likely to fail at some point.
To arise an error, a group in charge of diagnosis and monitoring verifies that this is a major fault and then communicates with another group that assesses who should run the job: by Apia platform, better control of the processes of detection was achieved and act on the problem. Upon completion of this process, another group validates that the applied solution has been effective.
Moreover, the systematization of stimuli that define the tasks are achieved: the group should be responsible for a particular job is notified automatically with the alert about the task to fulfill. Also, Apia generated benefits in the segmentation of responsibilities: now there only to control supervisors defined tasks involving the detection of a major fault but also verified that the checks are carried out by employees of ANTEL. It is also detected the possible need to request services or outside companies to correct the problem.
Apia platform generated at par, greater access to information: individuals or sectors to be involved are internalized about what happened because they now have servers that store all the information about the fault.
In addition to the entry into production of Apia in ANTEL for the location of these mistakes, currently it is working on a new project related to the "impossibility of Procedures" for example, when a line is requested and it can not be connected due to the discovery of failure of such dimensions.
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