SUMMARY:

The Uruguayan government's website for procedures and services reaches approximately 490,000 visits per month. Thus, it has become a key tool in the interaction between citizens and the state services.
 

INFORMATION:

It is possible to access 2,785 procedures through this platform and 1,819 of them can be completed entirely online.

The ApiaTrámites platform, developed by STATUM, is key to this process since it manages online procedures. 

This solution includes integrations with services available in the Interoperability Platform (PDI), which allows state agencies to evolve transparently and in line with e-government standards. ApiaTrámites guarantees usability and accessibility from various devices, facilitating citizens' access to public services.

The platform includes multiple essential technological assets for efficient management, such as payment getaways, the schedule, procedure tracking, power of attorney management, advanced digital signature, and single access per citizen.

In addition, it includes document management functionalities, automatic document generation, digital notifications, and a dynamic interaction with citizens.

ApiaTrámites not only improves the efficiency of public agencies, but also provides tools for usage analytics, generation of management indicators and statistics, which allow institutions to constantly evaluate and optimize the services they offer.