APIA-BPM in the National Office of Coordination in the Interior

Summary:

Within the framework of the Management Improvement project, the National Office of Coordination in the Interior (DINACOIN for its acronym in Spanish) opted for STATUM APIA-BPM platform to automate the processes of citizen services, together with the Office of Planning and Budget (OPP for its acronym in Spanish).

Information:

The DINACOIN is responsible for executing, coordinating and controlling the policies, plans and programs of the Ministry of Labor and Social Security (MTSS for its acronym in Spanish) that encompasses the whole country, with a total of 42 offices in different parts of the territory.

Thanks to the STATUM APIA-BPM tool, it was possible to solve several issues: the electronic monitoring of urgent procedures, work-related consultations and hearings, the registration of trade union delegates, street and non-street vendors, building managers and collective agreements.

Even though this took place in 2010, it is of vital importance as it represented the coordination between several parts of our country and the training of employees in different regions, not only due to the OPP - that was in charge of this training - but also because another training method was used: the officials that were already trained in the use of APIA-BPM were in charge of sharing their knowledge with their peers.

The courses took place in several periods of 2010, being Treinta y Tres one of the first departments to conduct the workshops on the 21st and 22nd July. They were also carried out in the work offices of Melo and Río Branco (Department of Cerro Largo).

On the 12th and 13th August the training reached San José. It was attended by officials of cities such as Trinidad (Flores), Rosario (Colonia) and Ciudad del Plata – Libertad (San José).

On the 25th and 26th November, the APIA-BPM workshops were carried out in the DINACOIN of Mercedes (Soriano) with officials from Fray Bentos (Río Negro), Dolores – Cardona (Soriano) and Carmelo – Nueva Palmira (Colonia).

In total, the training was conducted in 8 regions and encompassed 42 offices. The presence of Dr. Raquel Villaamil, the then director of DINACOIN, stood out.