Length: 3 days

Description: ITIL V3 basis provides a general description of the Life cycle of IT Services Management and its processes, functions and support roles. The course also allows the user to understand how he can adopt and adapt an integrated frame of IT Services Management within its own organization. ITIL V3 basis prepares the user for the exam which is required to obtain the Basis on IT Services Management Certificate.

Course: COBIT Basis

Length: 2 days

Description: Cobit is a set of best practices for the IT Management created by ISACA and by the IT Governance Institute in 1992.

Cobit provides Managers, Auditors and IT users with a general program of measures, indicators, processes and best prectices with the aim of helping them to maximize the benefits derived from the use of information technology to develop the IT Governance and Control model most convenient for the company. The Introduction course to Cobit will lays the foundations for the comprehension of how Cobit can improve the operations and support the issues related to IT Governance. This will also assure the comprehension of the security and control levels necessary for the protection of the company's property through an IT Governance model.

Course: How to create a CMDB

Length: 2 days

Description: The Configuration's Management is one of the most important and difficult to implement processes if the user wants to acquire a high level of maturity in the IT Services Management. The Configuration's Management Data Base (CMBD), provides a critical resourse for the rest of the IT Services Administration processes.

The fact of implementing and managing correctly the CMBD, provides valuable information about which are the Infrastructure elements which compose the IT Services and how they make an impact on their quality.

Course: How to create a Services Catalogue

Length: 2 days

Description: An organization which provides IT Services should start by understanding the how each IT component enables or disables a Business process. As long as this understanding doesn't exist, IT isn't aligned to the Business aims. This understanding of risks and dependency, identifies how the technology is supporting the Services and how the Servicios are used by the Business. The definition and presentation of these Services must be structured in a business portfolio accepted as IT Services Catalogue.