Change management in implementation of online procedures from start to finish
Summary:
In recent years STATUM has implemented ApiaDocumentum and Apia BPMS in different organizations and companies. This has given us vast technical expertise to improve our products and make them more accessible. We have also obtained recommendations regarding change management in institutions to adopt new technologies and associated methodologies to streamline their work processes focusing the result on their target group: citizens in the case of public agencies and clients in the case of companies.
Information:
A "start to finish" procedure is a procedure in which the citizen can perform all interactions with the agency online. To be able to do this, a proper change management should be developed in the institution in order to prepare officials for the new procedures to be implemented, as they not only cover the start via web, but also include interactions with citizens using backoffice tools during the entire procedure.
Each implementation is an opportunity to improve procedures. In the aforementioned case, a proper change management in the organization, with special focus on the citizen, implies a decrease in the access inequality to State procedures and services, as it brings people from all over the country together by simplifying technological solutions.
For this reason, ApiaDocumentum and Apia BPMS aim to streamline the entire life cycle of procedures by interacting with the various State assets in order to make it easy to adopt these tools.
In recent years STATUM has implemented ApiaDocumentum and Apia BPMS in different organizations and companies. This has given us vast technical expertise to improve our products and make them more accessible. We have also obtained recommendations regarding change management in institutions to adopt new technologies and associated methodologies to streamline their work processes focusing the result on their target group: citizens in the case of public agencies and clients in the case of companies.
Information:
A "start to finish" procedure is a procedure in which the citizen can perform all interactions with the agency online. To be able to do this, a proper change management should be developed in the institution in order to prepare officials for the new procedures to be implemented, as they not only cover the start via web, but also include interactions with citizens using backoffice tools during the entire procedure.
Each implementation is an opportunity to improve procedures. In the aforementioned case, a proper change management in the organization, with special focus on the citizen, implies a decrease in the access inequality to State procedures and services, as it brings people from all over the country together by simplifying technological solutions.
For this reason, ApiaDocumentum and Apia BPMS aim to streamline the entire life cycle of procedures by interacting with the various State assets in order to make it easy to adopt these tools.
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