MIDES implements an innovative visiting system with Apia
SUMMARY:
The Ministry of Social Development of Uruguay (MIDES) has taken a step forward by implementing a visit management system within the framework of the MIDES-BPS Single Window. The system makes it easier to carry out procedures to access social plans.
INFORMATION:
This system marks a significant milestone in the coordination of activities between the ministry and citizens, since it speeds up access and monitoring of social plans, benefiting from interoperability with other existing systems.
Apia Implementation
The visitation system project, which is now operational, was developed with the primary objective of improving interaction between ministry workers and citizens.
The choice of Apia as the pillar of this development was not coincidental; Her renowned flexibility and effectiveness in process management made her the ideal candidate to face this challenge.
Featured Features and Functionalities
Apia offers a wide range of functionalities designed to optimize visit management and request tracking:
Information collection: facilitates communication with other ministry systems to collect information already declared by citizens and avoids duplicating data entry.
Coordination of home visits: allows the ministry to organize work efficiently, by coordinating home visits to confirm the information provided by citizens.
Geolocation and maps: integrate maps to precisely locate the addresses of visits and thus improve the planning and execution of tasks.
Home evaluation: during the visits, the situation of the individual and her family is evaluated in detail, which allows the validation and adjustment of the information in the Apia system.
Flexibility in the field: provides the possibility of making spontaneous visits, which adds a level of operational flexibility crucial to the dynamic work of the ministry.
Application Tracking – Facilitates ongoing monitoring of the application process as well as inquiries regarding the status of visits.
Report generation: generates detailed reports, essential for better decision making and strategic planning.
Ministry Perspectives
Representatives of the ministry have expressed their satisfaction with the system.
Particularly noteworthy are Apia's efficiency and ability to adapt to its specific needs, such as the integration of on-screen maps that facilitate task management and integration with other systems through web services, a feature that has improved the management of the visits.
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