SUMMARY:

The General Directorate of Business Oversight (DIGEFE) has implemented an online system through ApiaTrámites that allows citizens and companies to schedule an appearance before the institution. This new digital solution facilitates the request for meetings to clarify questions about procedures or receive assistance, streamlining request management and improving the service provided.
 

INFORMATION:

The system, developed on the Apia platform, is now available and includes various features that allow officials to efficiently manage appointment requests. One of these is the ability to reschedule. It also includes an appointment maintenance module, which allows for managing quotas and service hours according to demand and DIGEFE's operational capacity.

Another feature is the appointment request inbox, which centralizes all requests received and allows officials to access each ongoing procedure to respond to citizens in a timely manner. It also offers a calendar viewer, allowing you to view the history of requested and attended appearances.

The incorporation of this system, implemented in ApiaTrámites, represents a significant improvement in customer service management. By allowing for the coordination of appearances, the need for unnecessary travel is reduced and the time of both citizens and DIGEFE staff is optimized. Automation also contributes to greater transparency and follow-up of requests, ensuring that each case is handled in an orderly and efficient manner.

With this implementation in ApiaTrámites, DIGEFE advances in the digitalization of its services, facilitating interaction between citizens and companies with the institution and optimizing the internal management of appearance requests.