SUMMARY:

Currently, 2,139 procedures that can be completed digitally are available, according to the Agency for eGovernment, Information and Knowledge Society (Agesic).

INFORMATION:

The government procedures and services website receives 490,000 visits per month. This volume of traffic is linked to people searching for information needed to carry out procedures and access services provided by the Uruguayan government.

The publication of the list of online procedures aims to facilitate access to the available procedures.

ApiaTrámites: platform for setting up and publishing digital procedures

A key part of digitizing procedures is STATUM's Apia: a platform for managing the setup and publication of online procedures. This tool includes integrations with services published on the Interoperability Platform (PDI).

The system also includes usability and accessibility standards for different devices. It is a tool for state agencies to evolve transparently, in accordance with definitions and best practices in digital government.

The platform integrates a payment gateway and a calendar for managing procedures. It also incorporates process tracking and management of representatives. Its components include advanced digital signature, single access per citizen, management of multiple signatures, and security in the technical, legal, and notarial areas.

ApiaTrámites integrates with portals and has a case management back office. It adds document management and automatic generation of documents linked to the procedure. In addition, it includes digital notifications and dynamic interaction with citizens. It also incorporates management indicators, usage analytics, and statistics for monitoring and measurement.